Roadside Assistance Coordinator -3rd Shift or Weekend Shift - Byron Center, MI

Byron Center, MIchigan
Breakdown
10/20/2021
MTS - Byron Center
Depends on Experience 
Full Time
3rd Shift and Weekend Shift

Martin Transportation Systems (MTS) is currently hiring a 3rd shift and weekend shift full-time Roadside Assistance Coordinator.  This position is great for someone with mechanical knowledge as well as basic computer/office skills.

The Breakdown Coordinator will be responsible for coordinating on-the-road equipment breakdowns to get the equipment repaired and rolling. He/She will be working closely with drivers to ensure proper procedures and notifications are followed. Practical knowledge of tractor trailer repair and basic FMCSA regulations are a must. Knowledge of the transportation industry helpful.

Responsibilities include (but are not limited to):

  • Assist drivers with breakdown needs, accidents and emergencies by either routing them to terminals or coordinating roadside repairs;
  • Arrange breakdown services by locating authorized vendors within close proximity to ensure minimum wait time, competitive pricing and quality repairs;
  • Communicate any service disruptions and route changes due to down equipment;
  • Identify warrantable repairs and file claims with the appropriate vendor(s) or manufacturer(s) as needed;
  • Maintain contact with vendor(s) during repair to ensure specific requirements are being met;
  • Update all parties regarding progress toward completion of repairs;
  • Coordinate payment methods to vendors.    

Requirements:

  • Logistics experience, 1 year preferred
  • Practical knowledge of tracter trailer repair preferred
  • Knowledge of basic FMCSA regulations preferred
  • Competent in using Microsoft Office Suite

Schedule:

  • Sunday - Thursday: 3:00 pm - Midnight with other possible hours based on business needs
  • Weekends 8:00 am - 8:00 pm Friday, Saturday & Sunday (work 36 hours but get paid for 40 hours)

MTS offers an excellent wage and benefits package including health, dental and vision insurance, company paid life insurance, and 401K with 25% company match.  Short-term and long-term disability insurance is also available.