Compliance Customer Service Coordinator - Full-Time - Kansas City

Kansas City, KS
Compliance/Safety
08/19/2021
MTS - Kansas City
16.00  Hourly
Full Time
2nd Shift

Martin Transportation Systems is seeking Compliance Coordinators located in our Kansas City, Kansas terminal. The position will be responsible for assisting in the management and monitoring of our company driver compliance activities, which includes auditing driver eLogs, helping drivers manage hours of service logging issues, assist in the management and tracking of driver performance bonus statistics. Candidates need to possess excellent communications and computer skills (Microsoft Office), be multi-task oriented, and enjoy a fast-paced work environment. This is a full-time, 2nd shift position (3:00 p.m. - 11:00 p.m. M-F) with some on-call and weekend hours. This schedule will vary based on business needs. Training will be done on 1st shift before being moved to the off shift. 

Compliance Safety Coordinator Essential Functions:

  • Audit drivers' electronic logs for compliance to HOS regulations and company policy
  • Maintain electronic documentation of audit findings
  • Assist drivers and dispatchers with hours of service compliance, eLog issues, and other areas of monitoring
  • Perform audits including Speed Gauge, DVIR compliance, roadside inspections and fuel mileage
  • Perform research as directed
  • Assign unidentified driver movements to appropriate drivers
  • Ability to understand and interpret FMCSA regulations in accordance with hours of service regulations
  • Act as a team player within the Compliance Department and with other departments to ensure that Compliance Work Plan is implemented
  • Actively participate in safety initiatives and risk mitigating measures where appropriate

Skills/Experience:

  • Proficient with Microsoft Office (Word, Excel, Outlook)
  • Excellent communications skills
  • Demonstrated knowledge of geography and have the ability to understand transportation routing
  • Experience in trucking environment beneficial, including knowledge of electronic logs, hours of service rules, etc.
  • Skilled in phone etiquette and customer service
  • Excellent Customer Service skills are a important in this role.

Training will be done in Grand Rapids, MI at our headquarters for the first two weeks on 1st shift. Candidate must be able to fulfill these requirements. 

We are willing to train the right person that has exceptional customer service skills!

Benefits:

Pay: starting at $16.00 per hour. 

Full-time employees are eligible for a comprehensive benefits plan that includes medical, dental, vision, 401K with 25% company match, and company paid life insurance.